Welcome to the FIS Virtual Tech
The Employee Support group uses Bomgar as a tool to create the "FIS Virtual Tech" service.
The FIS Virtual Tech establishes a complete remote control session that is established over a Internet or FIS LAN connection. This provides the closest to a "hands-on" experience, just like we are there with you throughout the support experience.
The next time a technician is having a difficult time understanding the issue you are experiencing, you can get an FIS Virtual Tech by asking, "How about you Bomgar into my machine?"